Shipping & returns

Delivery

We deliver to addresses across South Africa using the Bob Go courier network. Delivery options, prices and estimated delivery dates are shown at checkout once you enter your delivery address. Orders are roasted and packed fresh, so please allow a short processing time before dispatch. You will receive tracking details by email.

Delivery costs

Shipping is calculated from your address and the weight of your order, and is shown before you pay.

Returns and refunds

Because coffee is a perishable food product, we cannot accept returns of opened or unwanted goods. If your order arrives damaged, incorrect or not as described, email us at mnandicoffee@gmail.com within 7 days of delivery with your order reference and a photo, and we will replace the item or refund you.

Approved refunds are paid back to the original payment method via PayFast. Your rights under the Consumer Protection Act apply.

Cancellations

To cancel an order, email us as soon as possible. We can cancel only if the order has not yet been dispatched.

Contact

Questions about delivery or refunds: mnandicoffee@gmail.com.